Troubleshooting

Solutions to common issues and platform-specific problems.

Quick Troubleshooting

App Won't Launch

macOS: Check System Settings → Privacy & Security
Windows: Verify .NET 8.0 is installed
Both: Try restarting your computer

No Photos Appearing

Verify folder contains supported image formats (JPG, PNG, HEIC, GIF, etc.)
Check folder permissions (especially on macOS)
Wait for initial scan to complete (check status indicator)

Slow Performance

Reduce scan performance settings in Preferences
Close other resource-intensive apps
Check if external drive connection is stable
Consider reducing number of selected folders

Browse by Topic

Common Issues

General troubleshooting for problems affecting all platforms.

View Common Issues →

macOS-Specific Issues

Problems unique to macOS users.

View macOS Issues →

Windows-Specific Issues

Problems unique to Windows users.

View Windows Issues →

Performance Issues

Optimization and speed-related problems.

View Performance Issues →

Still Need Help?

If you can't find a solution:

Check the FAQ: rando.iadev.net/faq
Email support: webinquiry@iadev.net
Submit feedback: Use Help → Submit Feedback in the app

We typically respond within 24-48 hours.

Reporting Bugs

When reporting issues, please include:

Your operating system and version
Rando version (from About screen)
Steps to reproduce the problem
Screenshots if applicable
Any error messages

The more detail you provide, the faster we can help!